Returns policy

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty.

In the event of Imagination Time sending you a replacement for a damaged, defective or wrong item, you must return the item to Imagination Time within 30 days. Imagination Time reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Imagination Time confirms we will issue a replacement.

This returns policy does not affect your statutory rights.

When you send back your item, we'll process the returned item and then notify you (via e-mail) of your refund. You can expect a refund in the same form of payment originally used for purchase within two weeks of our receiving your return.